We are thrilled to congratulate the team at Daimler Trucks Brisbane for their Daimler Elite Support Certification, the 5th for the Group.
We ensure, that as an Elite Support Dealer we are focussed on what truly matters — your truck and your business. That means we don’t do things the easy way, we do them the right way — every time.
Elite Support is a joint initiative by Daimler Truck and the dealership network that is aimed at delivering a new level of service for customers of Mercedes-Benz Trucks, Freightliner and Fuso in Australia. It’s built around the idea that professional operators work hard, and their service network should too.
Elite Support certification is available to Daimler Truck dealerships after demonstrating a commitment to a customer focused way of doing business and a continuous improvement culture within the dealership. They demonstrate this by implementing and complying with Elite Support criteria.
David Lowe, General Manager of Daimler Trucks Brisbane said; “The Dealership did an incredible job at implementing the 129 criteria, that make up the Elite Support Certification standard. This is a huge accomplishment, and we are all so very proud as it has taken a lot of focus, drive and passion and our team delivered and continues to get better and better. That is a reflection on our team and where we are today and the direction that we will continue to go into the future. This is only the beginning of our journey, so you can expect to see us continue to improve and set even higher standards that will see Velocity Truck Centre Dealerships the benchmark that all over Australia, Dealers will measure themselves against.”
Daimler Truck Australia Pacific President and CEO, Daniel Whitehead, says Daimler Trucks Brisbane has demonstrated a strong commitment to its customers, which has been recognised by the Elite Support Certification.
“We are thrilled with what Velocity Truck Centres has managed to achieve with Daimler Trucks Brisbane,” Mr Whitehead says.
“The new dealership is fantastic, but the commitment of the entire Daimler Trucks Brisbane team to serve our customers better is just as impressive,” he adds.
A Commitment to Continuous Improvement — Being the best requires an ongoing commitment to quality that is rooted in the culture of our Dealership. That’s why we have a Continuous Improvement Coordinator (CIC) to ensure we regularly meet and exceed the certification requirements. The CIC collaborates with peers across the Elite Support network to stay up to date in the latest best practices and conducts regularly scheduled Continuous Improvement events in order to meet and improve the standards of customer satisfaction.
Our Customers benefit because they know that our Dealership is an Elite Support Certified location which will provide them with consistent, high-level quality service, every time.
We look forward to seeing you in the Dealership soon!
David Lowe, General Manager, Daimler Trucks Brisbane